STORE POLICY
CUSTOMER CARE
At The Naples Maple Farm, we take pride in providing high-quality, small-batch maple syrup and delivering an exceptional customer experience. Please review our store policies below to ensure a smooth and enjoyable shopping experience.
Shipping & Processing
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Processing Time: Orders are typically processed and shipped within 2-3 business days.
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Shipping Methods: We offer standard and expedited shipping options through trusted carriers.
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Shipping Rates: Calculated at checkout based on package weight and destination.
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Local Pickup: Available for customers near Naples or Rochester, NY. Please contact us to arrange pickup.
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International Shipping: Currently, we only ship within the United States.
Returns & Refunds
Due to the perishable nature of our products, we do not accept returns on maple syrup or infused syrups. However, we want you to be 100% satisfied with your purchase! If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at [your email/contact info] with your order number and photos of the issue. We will work quickly to resolve the matter with a replacement or refund.
Cancellations & Order Changes
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Orders may be canceled or modified within 12 hours of placing the order.
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Once an order has been processed and shipped, we cannot make changes or cancellations.
Quality Guarantee
We stand behind the authenticity and quality of our 100% pure New York maple syrup. If you experience any issues with your order, please reach out—we’re committed to ensuring our customers enjoy the best maple syrup experience possible.
Contact Us
For questions about your order, shipping, or store policies, please reach out to us at:
info@thenaplesmaplefarm.com
Thank you for supporting The Naples Maple Farm—where premium maple syrup meets fine craftsmanship!
Shipping
WHOLESALE INQUIRIES
We proudly offer wholesale partnerships for retailers, specialty food stores, restaurants, and gourmet markets looking to provide high-quality, artisan maple syrup to their customers. Our small-batch Finger Lakes maple syrup, and gourmet-infused varieties make a premium addition to any store or menu. We partner with businesses that value authentic, locally crafted products and are committed to offering exceptional flavor and quality. Whether you need bulk maple syrup for culinary use or branded bottles for retail, we offer flexible wholesale options to fit your needs. To learn more and become a retail partner, contact us at info@thenaplesmaplefarm.com for pricing, samples, and ordering details.
PAYMENT METHODS
- Credit / Debit Cards
- Venmo
- Offline Payments